Google Play Status Dashboard

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This page provides status information on the services that are part of Google Play. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact Support. Learn more about what's posted on the dashboard in this FAQ. For additional information on these services, please visit https://developer.android.com/distribute. For information about Google Play Console, visit https://play.google.com/console/about/.
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The Play status dashboard is being piloted for select Play developer products. Contact developer support to provide feedback on which developer product or service you want to see added to the Play status dashboard.

Incident affecting Play Billing Purchases

Incident began at 2024-11-12 19:56 and ended at 2024-11-15 02:45 (times are in Coordinated Universal Time (UTC)).

Date Time Description
Nov 15, 2024 2:45 AM UTC The problem with Play Billing Purchases has been resolved. We apologize for the inconvenience and thank you for your patience and continued support.
Nov 14, 2024 8:00 PM UTC We have identified the issue and are working on a resolution for all impacted users. The affected users are able to access Play Billing Purchases, but are seeing error messages, high latency, and/or other unexpected behavior.

The issue was identified as occurring for users who have pre-registered for app access between November 6th and 13th.

Users can clear their local cache as a temporary workaround
Nov 13, 2024 11:24 PM UTC We have identified the issue and are working on a resolution for all impacted users. The affected users are unable to access Play Billing Purchases.
Nov 13, 2024 5:55 PM UTC We are continuing to investigate the issue and will provide an update when available. The affected users are unable to access Play Billing Purchases.
Nov 13, 2024 1:28 AM UTC We are continuing to investigate the issue and will provide an update when available. The affected users are able to access Play Billing Purchases, but are seeing error messages, high latency, and/or other unexpected behavior.
Nov 12, 2024 8:18 PM UTC We're investigating reports of an issue with Play Billing Purchases. We will provide more information shortly. The affected users are able to access Play Billing Purchases, but are seeing error messages, high latency, and/or other unexpected behavior.